After reports of Galaxy Note7 smartphones exploding while charging, Samsung launched an investigation and acknowledged there could be  a battery cell issue. The company moved swiftly and in a statement  released September 2, 2016, which announced, “For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.” You can read the full statement here.

Today, Samsung Gulf Electronics announced the availability of its Exchange Program for Galaxy Note7 owners in the UAE. This program is in response to the recent announcement regarding isolated battery cell issue of the Galaxy Note7 device.

While there has been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need through the Galaxy Note7 exchange program. And, because customer safety is an absolute priority, Samsung has stopped sales of the Galaxy Note7.

“Samsung is taking a proactive approach to address customer needs around the Galaxy Note7,” said Mr. Ismail Yoon, President of Samsung Gulf Electronics. “We are encouraging customers to replace their Galaxy Note7 by taking advantage of our Product Replacement Program. “The safety and satisfaction of our customers is Samsung’s top priority.”

For customers who have the Galaxy Note7 device, Samsung in the UAE will voluntarily exchange their current device to a new Galaxy Note7 over the coming weeks until December 31st, 2016 at multiple locations. (See list below) Until the new Galaxy Note7 stock arrives, a loan device will be provided as an option to apply for loans for poor credit with no guarantor. For further updates on the Galaxy Note7 exchange program, please visit the Samsung Gulf Electronics official website at

Galaxy Note7 owners are advised to call Samsung Customer Service at on 800-Samsung (800-7267864) for any questions or concerns.

In Dubai

  • Samsung Brand Shop in Dubai Mall
  • Samsung Brand Shop in Mall of the Emirates
  • Samsung Brand Shop in City Centre Mirdif
  • Samsung Brand Shop in Deira City Centre
  • Samsung Brand Shop in BurJuman
  • Samsung Brand Shop in Ibn Battuta Mall

In Abu Dhabi

  • Samsung Brand Shop in Marina Mall
  • Samsung Brand Shop in Khalidiyah Mall
  • Samsung Brand Shop in Bawabat Al Sharq Mall
  • Samsung Brand Shop in Dalma Mall

In Sharjah

  • Samsung Brand Shop in Sahara Centre
  • Samsung Brand Shop in City Centre
  • Samsung Brand Shop in City Centre